Posted on September 25, 2023 by Jessica Joralemon-Syron
Using Digital Desking Tools in Car Dealerships
Digital desking tools have become increasingly prevalent in car dealerships. Platforms that allow dealers the streamlined ease of creating documents digitally give huge value to customer satisfaction. Using One View’s next-generation document management product gives dealers the opportunity to leverage many of the desking products on the market today but be provided the flexibility to stop documents from many other systems in one simple place, One View Vault. When evaluating how to take your deal process to the next level, consider the following benefits in conjunction with One View:
- Streamlined Workflow: Digital desking tools streamline the entire sales process, from vehicle selection to financing. Sales representatives can easily input customer information, select vehicles, and generate quotes with just a few clicks, reducing the time required for each transaction.
- Accurate Pricing: These tools ensure accurate pricing by automatically calculating taxes, fees, and incentives. This reduces the risk of errors in manual calculations, ensuring that customers receive accurate quotes and avoid surprises during the purchasing process.
- Transparency: Digital desking tools provide transparency to customers by presenting all costs and terms clearly. This transparency builds trust and helps customers make informed decisions, which can lead to higher customer satisfaction and repeat business.
- Compliance: Car dealerships must adhere to numerous regulatory requirements. Digital desking tools can incorporate compliance checks and ensure that all necessary documents and disclosures are included in each transaction, reducing the risk of legal issues.
- Remote Access: With the rise of online and remote sales, digital desking tools enable sales representatives to work with customers from anywhere. This flexibility can be especially valuable during times when in-person interactions are limited, such as during a pandemic.
- Document Management: One View offers digital document management solutions that allow dealerships to store, organize, and retrieve important documents electronically. By taking the digitally generated sales documents and uploading to the Vault platform, dealers can ensure the consistency and security of the Vault product, in conjunction with their desking process.
- Efficiency: By digitizing the documentation process, dealerships can significantly reduce the time it takes to complete a sale. This efficiency benefits both customers, who can complete their purchase more quickly, and the dealership, which can serve more customers in a given timeframe.
- Customer Experience: The use of digital desking tools can enhance the overall customer experience. Customers appreciate a modern, efficient buying process, and the ability to review and sign documents digitally can save them time and make the process more convenient.
- Analytics and Reporting: Many digital desking tools and document management systems, including One View, offer analytics and reporting features. This allows dealerships to track sales trends, identify areas for improvement, and make data-driven decisions to optimize their operations.
- Environmental Benefits: Going digital reduces the need for paper and ink, contributing to a more eco-friendly dealership. This can be a selling point for environmentally-conscious customers and aligns with sustainability goals.
In conclusion, the use of digital desking tools alongside storing them with One View’s Document Management Systems brings about numerous synergies, from increased efficiency and accuracy to improved customer satisfaction and compliance. These tools not only streamline the sales process but also offer document management solutions that modernize the way dealerships handle paperwork, making them an essential component of a dealership’s operations in the digital age. To learn more about One View’s Document Management System visit www.one-view.com.