Andy Mohr Chevrolet

Andy Mohr Chevrolet | Plainfield, IN

Andy Mohr Chevrolet sells new and used Chevrolet cars. They constantly work to improve their reputation for customer trust and satisfaction, as well as superior service, from sales to finance to service. With more than 300 used cars and 550 new cars, Andy Mohr dealership services hundreds of customers a month.

Car dealership parking log and office building, Andy Mohr Chevrolet

Their Challenge

Andy Mohr had been filing all their service tickets, parts tickets and deal jackets in storage boxes. Since the dealership is required to keep the deal jackets for five years, paper continued to mount throughout the dealership and storage units. The accounting department currently uses six storage units to keep their files back to 2008.

One View Solution

Andy Mohr Chevrolet selected the One View document scanning and archiving solution. Andy Mohr scans about 2,500 ROs a month for immediate online retrieval of information.

Find Documents in Seconds

Service advisors find used car inquiries (UCI) in seconds instead of minutes. Prior to implementing One View scanning and archiving, storage boxes lined the cashier’s office and dealership walls floor to ceiling. Finding a warranty ticket would take an average of 15 minutes to locate, scan in and email or print.

Faster Response to Customer Requests

Anyone from the front office sales department to the controller can give customers instantaneous answers instead of putting them on hold. Monthly statement completion time has been cut in half.

Back Up Data Securely

In case of a disaster or catastrophic event, Andy Mohr has their service tickets securely archived through One View, so they will always have a record and access to their customer data.

Learn more about One View’s scanning and archiving solutions.

Immediate Benefits

Reduced storage space needed
Saved time for cashiers and warranty clerks
Enabled service advisors to better upsell

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